Terms of service

Welcome to Hole Again. By visiting or purchasing from our store, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our website or services.

Our store is powered by Shopify, which allows us to provide a secure and reliable shopping experience. All purchases made through our store are made directly with Hole Again.

2. Eligibility & Account Information

You must be the age of majority in your region to use our Services. If you allow a minor to use your device to access our store, you are responsible for their activity.

To shop with us, you may be required to provide accurate and current information such as your email, billing details, and shipping address. You are responsible for keeping your account secure and for all activity under your account.

3. Product Information

We aim to display our products as accurately as possible, but colours and appearance may vary depending on your device settings. Handmade items may also have natural variations.

4. Orders

Placing an order is an offer to purchase. We may accept or decline your order at our discretion. Your order is accepted once payment is processed and confirmed.

Please review your order carefully before submitting, as changes or cancellations may not be possible once accepted.

Returns and exchanges follow our Refund Policy.

5. Pricing & Payment

Prices may change without notice. The price shown at checkout is the final price for your order, excluding taxes, shipping, or customs charges unless stated otherwise.

You agree to provide accurate payment information and authorize us to charge your payment method for your order.

We may update product descriptions, discontinue items, or limit quantities at any time.

6. Shipping & Delivery

Delivery times are estimates only. Once your order is handed to the carrier, delays or issues are outside our control. Risk of loss transfers to you when the carrier receives the parcel.

7. Intellectual Property

All content on our website—including logos, images, text, product designs, and branding—is owned by Hole Again or our partners. You may not copy, reproduce, or use any content without written permission.

8. Third‑Party Tools & Links

We may offer access to third‑party tools or link to external websites. We are not responsible for the content, policies, or actions of third‑party providers. Use them at your own discretion.

9. Relationship with Shopify

Our store is hosted by Shopify. Shopify provides the platform, but all sales are made directly with Hole Again. Shopify is not responsible for your purchases, orders, or any issues arising from them.

10. Privacy

Your personal information is handled according to our Privacy Policy and Shopify’s Privacy Policy. By using our Services, you acknowledge that you have read and agree to both.

11. Feedback

If you submit reviews, suggestions, or feedback, you grant us permission to use that content for business purposes such as improving our store or promoting our products.

12. Errors & Updates

Occasionally, our website may contain errors or omissions. We may correct or update information at any time, including after an order is placed.

13. Prohibited Use

You agree not to use our website for unlawful, harmful, abusive, fraudulent, or disruptive activities. You may not attempt to hack, scrape, or misuse the site in any way.

14. Termination

We may suspend or terminate your access to our Services at any time. You remain responsible for any charges incurred up to the date of termination.

15. Disclaimer

Our Services and products are provided “as is” and “as available.” We do not guarantee uninterrupted or error‑free operation. Some jurisdictions may not allow certain warranty disclaimers.

16. Limitation of Liability

Hole Again is not liable for indirect or consequential damages such as lost profits, lost data, or replacement costs arising from your use of our Services or products.

17. Indemnification

You agree to indemnify and hold Hole Again harmless from any claims arising from your breach of these Terms or your misuse of our Services.

18. Changes to Terms

We may update these Terms at any time. Continued use of our Services means you accept the updated Terms.

19. Contact Information

Questions about these Terms can be sent to: hello@holeagain.com.au